We want our customers to feel safe and secure purchasing from our store and want to ensure the purchasing and refunding process is as smooth as possible.
We have a 30-day return policy.
To be eligible to return an order it must be placed within the 30 days and must be unused and unaltered, The order and all of its contents must be in original condition Protective film must be intact.
With unqualified returns we would like to make it clear that should you want to return your order for a reason that is not related to the quality of your order it should be so noted that return shipping will have to be paid for by you. A payment processing fee to the amount of 5% will be deducted from your refund. Original shipping would be deducted as well and would be about 25$. A ‘tip’ we recommend is to review the product specifications so as not to incur extra charges.
If there is a defect with your order or it is damaged you will not incur any charges. You will receive a full refund or your order will be replaced. It will not be necessary to pay for return shipping and you will be charged no restocking or processing fees. A note to keep in mind is that damage that was caused due to misuse or beyond normal wear will not be covered.
Return condition
In order to qualify for a return:
The product must have been bought recently
The item must be unopened and unused
Any free gifts must be returned
Returns should come with order information or a copy of the receipt
Items that we cannot accept
We cannot accept returns for:
Items that have been used damaged or modified
Items that have been marked as final sale or promotional and have a “non-returnable” sticker
Items returned without evidence of the purchase
Items that have not been directly purchased from our website
Returning a product
Please contact us via email at: sales@sanmartin.watch
Make sure to include a reason for the return and your order number
Then follow the return instructions from our support team
Processing refunds
We issue refunds within 48 hours of a return being received
Customers should expect to see their funds within 5-15 business days depending on your payment method
Return policy
Customers can expect to see their funds within 5-15 business days depending on their payment method
Customers can send back their order for a return or an exchange but once per order
Some items are large and valuable so we recommend getting them insured to ship
Watching covering
The warranty covers defects and is 3 year long and world wide for all the watches